For the past 8 years this company has serviced my HVAC system. I have not had any major problems. The technicians are always polite and answer any questions I have. This week I came home from Thanksgiving to find my heat not working. Several members of the Nichols and Phipps teamwork together to try to fix my system. I was impressed with their diligence. I'm thankful that I was a member of their comfort club. They address my new issues quickly and with dedication and knowledge.
Susan W Aubrey
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November 22, 2024
I have been a loyal customer to Nichols and Phipps for over 15 years. They have very skilled employees who have maintained and replaced several plumbing and heating elements in my home. They are ready to trouble shoot any problem with skilled employees. I recommend very highly for honest quality workmanship.
Billy Scott
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July 26, 2024
Everyone I interacted with (Christian, Karen, Robert, and Jose) was very helpful and professional. I called a least 5 different plumbers to do my due diligence, but Nichols & Phipps stood out as the best option. They took the time to discuss my water heater options and clearly answered my questions while also providing the best price. The installers were on time, friendly, efficient, and left everything clean. Billing was smooth. I highly recommend Nichols & Phipps!
Luam
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July 25, 2024
Extremely pleased with all aspects of this service from scheduling, pricing through to installation. They repiped my entire plumbing system in 2023 and most recently replaced my AC. My AC died on 7/23/24 and I called Nichols and Phipps late in the afternoon they responded immediately with next day availability. They provided an extremely reasonable quote within an hour of the call and confirmed the work order for the next morning. The technicians arrived at 9am to start removal of the old unit while another one drove Richmond VA (2hrs from my house) to pick up the carrier unit. The installation went smoothly, installers were professional, took care to make sure the floors were covered and cleaned up after. As a homeowner it is often hard to find companies and contractors that do great work at a reasonable cost and I am soo happy I found this company won’t go anywhere else ever!!!
AMM
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July 16, 2024
Had a very frustrating experience with this company. My AC has been out for several days in the midst of a pretty brutal heat wave. I called the day after it stopped working and they sent someone over almost right away, which was great. He took a look at my wall units and gave them a cleaning, but it didn't solve the problem. He told me that someone would reach out the next day to give me a quote on getting them fixed and/or replaced. He did have to charge me for the visit even though nothing got fixed, but said that charge would then be discounted from the additional service required to get functioning AC again.
When I didn't hear from anyone, I called the company again and they let me know the manager was out of office, so things were moving slower than usual, but that they would let the owner know directly and they would be in touch. When that didn't happen, I reached out again and was told someone would call me back later that day. Again, didn't happen. I reached out again and finally the manager was back and said my issue was priority, he would get back to me as soon as possible. You guessed it, he never got back to me. We're now a week out from the initial service visit and I still have no quote from them and no working AC.
I would've reached out to other places much sooner if they hadn't given me the "someone will get back to you right away" runaround for multiple days and promised me that the initial service charge would be incorporated into the final bill. If they weren't going to be able to handle my issue promptly, I wish they would have just told me. I understand wanting to keep business in the pipeline, but you can't play around with people who don't have AC during multiple days of sustained 95+ heat. That is dangerous.
I'm leaving an extra star for the service tech who came out for the initial visit (I think his name was Thomas), because he was great. If not for him, this would be a 1 star.
For the past 8 years this company has serviced my HVAC system. I have not had any major problems. The technicians are always polite and answer any questions I have. This week I came home from Thanksgiving to find my heat not working. Several members of the Nichols and Phipps teamwork together to try to fix my system. I was impressed with their diligence. I'm thankful that I was a member of their comfort club. They address my new issues quickly and with dedication and knowledge.
I have been a loyal customer to Nichols and Phipps for over 15 years. They have very skilled employees who have maintained and replaced several plumbing and heating elements in my home. They are ready to trouble shoot any problem with skilled employees. I recommend very highly for honest quality workmanship.
Everyone I interacted with (Christian, Karen, Robert, and Jose) was very helpful and professional. I called a least 5 different plumbers to do my due diligence, but Nichols & Phipps stood out as the best option. They took the time to discuss my water heater options and clearly answered my questions while also providing the best price. The installers were on time, friendly, efficient, and left everything clean. Billing was smooth. I highly recommend Nichols & Phipps!
Extremely pleased with all aspects of this service from scheduling, pricing through to installation. They repiped my entire plumbing system in 2023 and most recently replaced my AC. My AC died on 7/23/24 and I called Nichols and Phipps late in the afternoon they responded immediately with next day availability. They provided an extremely reasonable quote within an hour of the call and confirmed the work order for the next morning. The technicians arrived at 9am to start removal of the old unit while another one drove Richmond VA (2hrs from my house) to pick up the carrier unit. The installation went smoothly, installers were professional, took care to make sure the floors were covered and cleaned up after. As a homeowner it is often hard to find companies and contractors that do great work at a reasonable cost and I am soo happy I found this company won’t go anywhere else ever!!!
Had a very frustrating experience with this company. My AC has been out for several days in the midst of a pretty brutal heat wave. I called the day after it stopped working and they sent someone over almost right away, which was great. He took a look at my wall units and gave them a cleaning, but it didn't solve the problem. He told me that someone would reach out the next day to give me a quote on getting them fixed and/or replaced. He did have to charge me for the visit even though nothing got fixed, but said that charge would then be discounted from the additional service required to get functioning AC again. When I didn't hear from anyone, I called the company again and they let me know the manager was out of office, so things were moving slower than usual, but that they would let the owner know directly and they would be in touch. When that didn't happen, I reached out again and was told someone would call me back later that day. Again, didn't happen. I reached out again and finally the manager was back and said my issue was priority, he would get back to me as soon as possible. You guessed it, he never got back to me. We're now a week out from the initial service visit and I still have no quote from them and no working AC. I would've reached out to other places much sooner if they hadn't given me the "someone will get back to you right away" runaround for multiple days and promised me that the initial service charge would be incorporated into the final bill. If they weren't going to be able to handle my issue promptly, I wish they would have just told me. I understand wanting to keep business in the pipeline, but you can't play around with people who don't have AC during multiple days of sustained 95+ heat. That is dangerous. I'm leaving an extra star for the service tech who came out for the initial visit (I think his name was Thomas), because he was great. If not for him, this would be a 1 star.