I WILL NEVER USE TruGreen's services again, nor will I recommend them to family, friends, or colleagues. In April/May 2024, my lawn was thriving and healthy. My lawn service representative suggested starting a weed service, so I chose TruGreen. I live in my late mother's home, where she had briefly used TruGreen's services in the past. During the initial consultation, a knowledgeable representative recommended that I also subscribe to shrub/tree services for an additional fee. By May 2024, my lawn was lush and dark green, the result of two years of diligent care by my lawn service rep and me. However, in June 2024, dry patches appeared, persisting even after I canceled the service and asked TruGreen to devise a plan to repair the damage. By the end of June, my lawn had deteriorated further, now resembling a straw field. Despite numerous discussions with various representatives since June, the issue remains unresolved. The entire backyard is now dead, even though the temperature has changed. I've spoken to supervisors who promised that someone would assess my yard for repairs, but instead, another person came to my home and started another treatment without my consent or a prior discussion. I've repeatedly requested a direct conversation with a TruGreen representative to formulate a recovery plan. While TruGreen readily accepted my payments, they have been slow to address the damage to my lawn. I am now contemplating legal action as the next course of action..
Mark Jacobs
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November 09, 2024
I’m leaving a three-star review overall due to the current condition of my front lawn, which has been maintained by TruGreen for a few years now. Unfortunately, despite this ongoing service, my lawn is still not in the shape I would expect for the investment I’ve made.
That said, I want to recognize Christopher D., who serviced our lawn on October 31, 2024, for aeration and seeding. Christopher was exceptionally thorough and took his time to ensure every part of my lawn was properly treated. If all TruGreen specialists showed the same level of care and attention to detail as Christopher, I believe my lawn would be in much better condition.
While I’ve been close to canceling my service and switching to a non-franchise small business, if TruGreen can maintain this standard of thorough service going forward, I would be more inclined to continue as a customer. Christopher’s commitment to quality and integrity is exactly what I’d like to see more consistently. Thank you, Christopher, for your excellent work—it’s appreciated!
Eziekel Allen
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September 28, 2024
If anyone is considering paying professionals to maintain your lawn. Avoid TruGreen! I recently had a one year contract with them that ended in June. On their last paid visit, they applied too much treatment on my yard, causing my grass in my front yard to burn and die a few days. Although they recognize what they done, they are only willing to repair their damage if I pay and sign for another year contract. So beware of TruGreen. Here are a few pictures of the damage. The only thing green is weed.
Raisa Pines
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December 10, 2024
Howard was most helpful in explaining how the process works. That makes good communication with customers to understand the process better.
Highly professional and knowledgeable technician. Hope he can always come and service my lawn. He deserves 5 + stars.
Jacqueline Courtenay
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April 01, 2024
Jerome came out and did a great job with spreading things out and he also made sure he locked the fence. My lawn looks so much nicer now that TruGreen has been taken care of it. Thank you for great service and a beautiful long to show off
I WILL NEVER USE TruGreen's services again, nor will I recommend them to family, friends, or colleagues. In April/May 2024, my lawn was thriving and healthy. My lawn service representative suggested starting a weed service, so I chose TruGreen. I live in my late mother's home, where she had briefly used TruGreen's services in the past. During the initial consultation, a knowledgeable representative recommended that I also subscribe to shrub/tree services for an additional fee. By May 2024, my lawn was lush and dark green, the result of two years of diligent care by my lawn service rep and me. However, in June 2024, dry patches appeared, persisting even after I canceled the service and asked TruGreen to devise a plan to repair the damage. By the end of June, my lawn had deteriorated further, now resembling a straw field. Despite numerous discussions with various representatives since June, the issue remains unresolved. The entire backyard is now dead, even though the temperature has changed. I've spoken to supervisors who promised that someone would assess my yard for repairs, but instead, another person came to my home and started another treatment without my consent or a prior discussion. I've repeatedly requested a direct conversation with a TruGreen representative to formulate a recovery plan. While TruGreen readily accepted my payments, they have been slow to address the damage to my lawn. I am now contemplating legal action as the next course of action..
I’m leaving a three-star review overall due to the current condition of my front lawn, which has been maintained by TruGreen for a few years now. Unfortunately, despite this ongoing service, my lawn is still not in the shape I would expect for the investment I’ve made. That said, I want to recognize Christopher D., who serviced our lawn on October 31, 2024, for aeration and seeding. Christopher was exceptionally thorough and took his time to ensure every part of my lawn was properly treated. If all TruGreen specialists showed the same level of care and attention to detail as Christopher, I believe my lawn would be in much better condition. While I’ve been close to canceling my service and switching to a non-franchise small business, if TruGreen can maintain this standard of thorough service going forward, I would be more inclined to continue as a customer. Christopher’s commitment to quality and integrity is exactly what I’d like to see more consistently. Thank you, Christopher, for your excellent work—it’s appreciated!
If anyone is considering paying professionals to maintain your lawn. Avoid TruGreen! I recently had a one year contract with them that ended in June. On their last paid visit, they applied too much treatment on my yard, causing my grass in my front yard to burn and die a few days. Although they recognize what they done, they are only willing to repair their damage if I pay and sign for another year contract. So beware of TruGreen. Here are a few pictures of the damage. The only thing green is weed.
Howard was most helpful in explaining how the process works. That makes good communication with customers to understand the process better. Highly professional and knowledgeable technician. Hope he can always come and service my lawn. He deserves 5 + stars.
Jerome came out and did a great job with spreading things out and he also made sure he locked the fence. My lawn looks so much nicer now that TruGreen has been taken care of it. Thank you for great service and a beautiful long to show off